Etiquette

The Spa at Renaissance focuses on respect between the environment, nature and the human being. Our SPA Etiquette seeks to contribute to this harmony and to guarantee relaxation and disconnection with the outside world. Enjoy this place and the experiences that are prepared for you to extract the most beautiful and valuable this world has to offer.

Your arrival
Please arrive 30 min before your session starts to enjoy our arrival ritual, the amenities, our lounge, Jacuzzi and steam room. Getting here in advance will give you the chance to disconnect from the outside world and get closer to the energy of our exclusive spaces. We will offer you all the necessary amenities for your comfort, including bathrobe, flip flops and hygiene products. Bring your swimsuit to enjoy the Jacuzzi and steam room. Guests must wear a bathrobe and flip flops in the SPA area.

Your comfort
If you feel uncomfortable anytime during your treatments, please let your therapist know. This is your special moment and all the SPA staff is here to make sure your experience will be relaxing and comfortable. People with health issues, allergies and pregnant women should consult a doctor before making any appointments or using our SPA facilities. Please, let the therapist know your conditions before initiating your treatment in order to guarantee a successful and relaxing experience at our SPA.

Steam rooms
Please shower before accessing the steam rooms and carry a towel to sit on. Take a cold or a warm shower after using the steam rooms. If you don’t feel well or if there is an emergency, press the button located inside the steam room. The recommended limit in the steam room is 10 to 15 minutes.

Jacuzzi
Please shower before accessing the Jacuzzi to remove oils, sunscreen and cream residues. Glass cups are not permitted in the Jacuzzi area. Please, ask for plastic cups.

Cancellation policy
If you need to cancel or change your appointment, please do so at least 5 hours in advance to avoid a 100% charge fee.

Our Space
This is a place designed for relaxation and disconnect. Please do not use cellphones or other electronic devices in the SPA area. A locker will be available for you to store your clothes and personal objects. The Spa at Renaissance is not responsible for lost items. Be careful with jewelry and valuable items. Beverages are not permitted in the public areas of the SPA. We do not recommend alcoholic beverages before or immediately after any of our treatments. Cigarettes and drugs are also prohibited. Guests over 18 years of age are welcome to our SPA. Minors (16 years and up) may use the SPA if accompanied by a parent or a legal guardian. Guests can choose a female or male therapist according to preference. Aggressive attitudes, sexual harassing or any discriminatory actions are not tolerated by our SPA staff. Any verbal, physical or sexual aggression will result in legal action.

Our Promise
The Spa at Renaissance is committed to providing a quality experience to our clients. Please, let us know if you have any suggestions, comments or complaints. Our SPA is the perfect place for a break from your intense routine. It is an exclusive space of 4951 square feet and 10 massage rooms, designed carefully to guarantee your physical and mental wellness. After enjoying exclusive treatments, including massages, facial and corporal therapies and relaxing rituals we invite you to visit our boutique and get to know our natural, organic and sustainable products to make your experience even more special and complete.